PCPS School Bus Call Center Now Open Through Aug. 20

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Polk County Public Schools’ transportation call center is up and running for the 2021-22 school year. Parents who have transportation-related questions and concerns may call 863-534-7300 from now until Friday, Aug. 20. The temporary call center will be staffed on weekdays from 6 a.m. to 6 p.m. (Please note: From 11:45 a.m. to 12:15 p.m. each day, there will be a shift change and the call center will be sanitized. Calls will be answered but hold times could be longer than usual.) Staff members will be able to provide help with all manner of transportation questions, including student bus numbers, stop times and locations, transportation eligibility, and bus delays. Families can also check Parent Portal for student busing information. Please note that bus delays are common at the beginning of the school year. Many students are returning to schools after participating in distance learning last year, and we are sanitizing buses more frequently to help prevent the spread of COVID-19. Any delays longer than 30 minutes are posted to polkschoolsfl.com/busdelays. Parents may also call 863-534-7300 throughout the school year to reach a dispatcher.

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